Shipping, Delivery & Returns

Last updated: 12 October 2026

We want your order to reach you quickly and without any problem. Here you will find everything about delivery, payment and returns.

Delivery

  • Free delivery to all cities in Morocco.
  • Delivery time: 24 to 48 hours in major cities, and 48 to 72 hours in other cities (working days).
  • Some orders may be slightly delayed during holidays and promotions or because of circumstances beyond our control; we will let you know if this happens.

Order confirmation

After you place your order, our team calls you to confirm it before shipping. Please answer the call or contact us on WhatsApp. If we cannot reach you after several attempts, the order may be cancelled.

Payment

Cash on delivery: You pay for your order in cash to the delivery agent when you receive it. We never ask you to pay in advance.

Prices are shown in the store currency. The amount you pay is the amount stated when your order is confirmed.

Order tracking

To find out the status of your order, contact us with your order number (shown on the order confirmation page) and the phone number you used. Contact us through the Contact page or WhatsApp.

Returns within 7 days

If you don’t like the product, you can return it within 7 days of delivery under the following conditions:

  • The product is unused and in its original condition.
  • It is in its original packaging with all its accessories.
  • Personal care and beauty products cannot be returned once their packaging has been opened, for hygiene reasons.

Damaged or incorrect product

If you receive a damaged product or one that is different from your order, let us know within 48 hours of delivery with a photo of the product and the packaging, and we will replace it free of charge.

How to request a return

  1. Contact us by phone or WhatsApp with your order number and the reason for the return.
  2. We confirm how to return the product.
  3. Once we receive the product and check its condition, we exchange it or refund you.

Refunds

Once the return is accepted, we refund you within 7 days by bank transfer or another method we agree on with you. Return shipping costs are paid by the customer, unless the product is damaged or does not match your order.

Refusing the order at the door

If you change your mind before delivery, let us know as soon as possible so we can cancel the order. Refusing an order at the door without a reason costs us shipping fees, so thank you for your understanding.

contact us

For any question about delivery or returns: contact us through the Contact page or WhatsApp.